In a fit of planned productivity, I brought home a validation protocol to work on (don't ask, but lets call that overzealous), I stopped by the library to update my address (turns out junk mail doesn't count as proof of address), and I went to T-Mobile to get my phone's (admittedly only minorly annoying) software issues looked at.

Spent about 20 minutes there with Eli(as), who was pretty nice about it, but didn't solve anything and basically told me to try and hit up their insurance for a new one.  You're management material Eli!  (He was the store manager).  Called Asurion and spent about a half hour online with a computer, then another 20 minutes with a lady who's name I have no hope of reproducing phonetically or otherwise.  (Is that a Human Resources tactic?  Hiring phone support people with difficult names to discourage calling back and asking for ______?)   Anyway, I would love to have a copy of her "small talk while the person's phone is rebooting" cheat-sheet.  

....  "so, I see you are from...    Illinois.         ....   It must be cold there, do you have snow?"

Anyway, I sufficiently confused her...   She kept asking if my "T-Zones" were working.  I remembered reading in some kind of sex book that the T-Zone was somewhere way back inside the vagina...    and it made it hard to stay focused.  But I soldiered on and managed to explain that on my phone, everything was run by google and so there were no T-Zones.  I told her everything worked fine, except I was getting an annoying message...

SORRY!
The application Messaging 
(process com.android.mms)
has stopped unexpectedly. 
Please try again.


Which I spelled out for her...   apparently this is a new issue.  Luckily, they probably have a programmed limit to how many times they'll ask you to remove the battery and blow on the SIM card (do they not realize we grew up with NES?) and so she emailed me a UPS label to mail the phone to their support people.  Apparently, their policy states they have only 24 hours to figure out what's wrong before they send you a new phone (overnite mail).  Which I must admit is pretty cool....    so I hung up.  


Only then did I realize I should have just googled the error message...   hallelujah!  easy fix!  


Conclusion, before you ask a stupid question, just fucking google it.